Cloud Communications
for Voice and Fax That Work
Your phone system runs on a PBX in a closet that nobody knows how to administer anymore. Your fax server is held together with prayer and a service contract from a vendor who keeps trying to retire. Calls drop. Faxes fail silently. Employees can’t take work calls from home. Compliance auditors keep asking how you’re handling HIPAA-regulated faxes. Two different vendors. Two different problems.
Kelley Create’s Cloud Communications services move business voice and fax to managed cloud platforms that work. UCaaS for voice (Elevate, RingCentral, others) with calls, video, messaging, and mobile in one platform. HIPAA-compliant cloud fax that just works without a server room. One partner for both. One partner. One bill.
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what worked then may not work now
Your Phone System Was Designed Before Remote Work.
The phone system was designed for an office where everyone sat at a desk. Half the team isn’t at a desk anymore. The PBX in the closet is past end-of-life. Call quality slips during the all-hands. Voicemails sit in a system nobody opens. The secure fax line runs because compliance requires it, but nobody knows if the audit trail holds up.
The right partner doesn’t sell you a phone. They redesign voice and/or fax for how the team communicates now, with mobile-first calling, real audit trails on compliance fax, and solid platforms behind it all. That’s us.
What Is Cloud Communications?
Cloud Communications is what happens when business voice and fax move out of closets and onto managed cloud platforms. Voice becomes UCaaS (Unified Communications as a Service), with calls, video, messaging, and mobile in one platform. Fax becomes cloud fax, with the encryption, audit trails, and HIPAA compliance modern healthcare and regulated industries require.
Both replace aging on-premises systems with cloud platforms that don’t require server-room maintenance, vendor-specific expertise, or 24/7 monitoring of equipment that should have been retired years ago.
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How Kelley Create Delivers Cloud Communications
Four phases. Understand current state, design what fits, migrate without dropping calls, then support and optimize.
Voice and/or fax inventory across every site. Current vendor contracts and renewal dates. Call patterns, fax volumes, compliance requirements. Real picture of where you are before designing where you’re going.
Voice platform selection (UCaaS), fax platform selection (cloud fax with HIPAA compliance where needed), number porting plan, training plan, integration with Microsoft 365 and other identity providers.
Number porting coordinated, devices configured, training delivered, cutover scheduled around your business operations. Old systems decommissioned only after the new system has proven stable.
One partner for both voice and fax. Quarterly business reviews on usage, costs, and performance. New employee onboarding, location expansions, feature rollouts all handled by us.
Local Cloud Communications Expertise, National Coverage
Voice and fax are global services delivered through cloud platforms, but the work of designing, deploying, and training is local.
Local. Regional teams for installation, training, and on-site work when it’s needed. People who know your environment.
National. Multi-location and multi-state operations get coordinated voice and fax across every site. Same platforms. Same configuration. Same training approach.
Why Partners Choose Kelley Create for Cloud Communications
Voice and fax specialists, each in their own discipline.
The cloud voice architect isn’t moonlighting from secure fax. The compliance lead handling HIPAA fax requirements isn’t also running your UCaaS deployment. Two different platforms, two different expertise.
Voice and fax under one partner.
Same point of contact for both. Same periodic reviews. The coordination that two separate vendors never quite manage.
HIPAA compliance done right on fax.
Northwest Kidney Centers, healthcare practices, and regulated partners depend on this. TLS, AES, audit trails, BAAs, EMR integration all configured properly.
Vendor-neutral across major platforms.
Elevate, RingCentral, and other UCaaS leaders for voice. We recommend what fits your situation.
Vendor-neutral across major platforms.
Voice numbers and fax numbers migrate without dropping calls. Coordination across carriers, vendors, and platforms handled by us, not you.
Training that actually happens.
Voice and fax features mean nothing if the team doesn’t know how to use them. Training included as a deliverable, with ongoing reinforcement for new hires and feature rollouts.
Multi-location playbook.
Restaurants, retail, healthcare networks, professional services. Consistent voice and fax across every site is something we do.
Who Cloud Communications Are For
Businesses with aging PBX systems where nobody knows how to administer the equipment in the closet and the original vendor has disappeared.
Healthcare practices and networks needing HIPAA-compliant fax for patient referrals, lab results, insurance authorizations, and prescriptions.
Multi-location operations needing consistent voice and fax across every site with centralized management.
Companies with hybrid or remote workforces where the office phone system can’t follow people home and personal mobile numbers have become business numbers.
Organizations using fax for regulated workflows (legal, financial services, government, healthcare) where compliance documentation matters.
Businesses tired of vendor finger-pointing between voice and fax providers when something breaks at the intersection.
Case Studies: Cloud & IT Solutions
Real businesses. Real Outcomes. Click to view all Case Studies.
Find Out What Modernizing Your Voice and/or Cloud Fax Would Actually Look Like. Free Assessment, No Obligation.
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Ready to Modernize How Your Business Communicates?
Aging PBX systems and on-premises fax servers eventually catch up with every growing business. Calls drop. Faxes fail silently. Compliance gaps surface during audits. The fix isn’t more vendors. It’s voice and fax under one cloud partnership, modernized together.
Free assessment, no obligation. We audit your current voice and fax setup, evaluate cloud platform fit, and produce a clear picture of what modernization looks like for your business.
Frequently Asked Questions
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What's the difference between cloud voice and traditional business phone systems?
Traditional business phone systems run on premises hardware (a PBX in a closet) that you own, maintain, and replace every several years. Cloud voice runs on managed cloud platforms that the vendor maintains, updates, and monitors continuously. You get the same business phone capabilities (extensions, transfers, voicemail, conferencing) plus modern features (mobile apps, video, messaging, integration with Microsoft Teams) without the hardware or the staff to administer it.
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Do we have to do voice and fax at the same time?
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Can we keep our existing phone numbers?
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What about compliance for fax in healthcare?
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What if we have multiple offices?
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Which voice platforms do you work with?
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Can cloud voice integrate with Microsoft Teams?
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Do remote workers get the same phone capabilities?
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What about contact center features?
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How long does deployment take?
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Can you handle our existing fax integration with EMR/EHR?
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What does pricing look like?
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What about training?
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What if we already use one platform for voice but want to add cloud fax (or vice versa)?