Case Study: Missoula County
“Kelley Create looked at our situation and said we could do better and save money. Now we can process mail every day without fault, the control is back in our hands, it doesnât cost any additional time, and thereâs a big line item off the expense sheet.“
Eric Seitz, Purchasing & Supply Technician, Central Services, Missoula County
One of the first coworkers Eric Seitz met when he joined Missoula County in 2016 was a postage meter that had lost a step. Together they were responsible for all outgoing letters, flats, and parcels for the county government â to the tune of about 1500 pieces a day. He found his mechanical partner wasnât keeping up.
âA big part of the county government is the Department of Motor Vehicles and the Health Department, that means license plates and medication from the clinics,â said Mr. Seitz. âSo we canât be slow, and we canât be down for long.â
Shipping and mailing processes arenât exactly seen as the heroes of business operations. But Kelley Create understood Missoula Countyâs residentsâ receipt of vital information and services came down to pieces-per-second and reliability, or as we like to think about it, equipment that works well, and works when itâs supposed to.
Mr. Seitz needed a partner with fresh legs in order to get what the citizens of Missoula County needed most, on time.
âKelley Createâs new sales guy just came by to say âhi.â Then he looked at our situation and said we could do better and save money. He showed us what the Pitney Bowes P1550 could do, and the cost savings, and ultimately won the bid,â explained Mr. Seitz.
The result? Quite a few surprises. We knew we could properly onboard his new comrade in arms through installation and manual and virtual training â then fix anything that went wrong with prompt troubleshooting. It was the financial and emotional benefits of empowerment that added some spice to the sauce.
âThe control is back in our hands,â confided Mr. Seitz. âBefore, we outsourced a lot of bulk mail, to the tune of $6,000 to $10,000 a month. Now itâs all done in house, doesnât cost any additional time, and is off the expense sheet. And thatâs a stress reliever.â
A win for the well-being and health of the residents of Missoula County, a win for Mr. Seitz, and a win for budgets composed of taxpayer dollars.
âThis is one of those jobs that people donât think about,â confides Mr. Seitz. âBut in the end, itâs very important. Weâre not a department that takes a day off, because the mail has to run, just like flipping on a light.â
Industry: Manufacturing. Company Size: Small business. Location: MT. Services: Sending Solutions

“The control is back in our hands,â confided Mr. Seitz. âBefore, we outsourced a lot of bulk mail, to the tune of $6,000 to $10,000 a month. Now itâs all done in house, doesnât cost any additional time, and is off the expense sheet. And thatâs a stress reliever.“
Eric Seitz, Purchasing & Supply Technician,
Central Services, Missoula County